Client Relationship Management

• Act as the primary client advocate and trusted advisor, building strong relationships, championing client needs, and driving satisfaction, retention, and continuous improvement.
• Lead Executive Business Reviews that highlight results, align business priorities, and uncover opportunities for growth.

Account Development & Growth

• Drive revenue expansion by identifying, qualifying, and executing upsell and cross-sell opportunities that deliver measurable value.
• Consult with clients on business objectives, presenting customized telecom and managed service solutions that support their goals.
• Partner with internal teams to architect and implement scalable, high-impact solutions.

Operational Coordination

• Ensure seamless delivery by coordinating with service delivery and support teams.
• Manage escalations with urgency, driving accountability.
• Track and analyze service performance, leveraging Service Level Agreements and key metrics to maintain high service standards.

Contract & Renewal Management

• Own the full renewal lifecycle, leading strategic conversations, pricing evaluations and contract negotiations.
• Align renewal terms with evolving client needs and business objectives.
• Maintain precise records of client services, communications, and agreements.

Reporting & Analysis

• Provide reporting and performance reviews, translating data into clear insights and recommendations.
• Track account health and KPIs, proactively identifying risks and opportunities.
• Forecast revenue and account trends to support business planning and client success strategies.