Do you find yourself drowning in a sea of MACD orders? We’re not talking about climate change, but Move, Add, Change, and Delete/Disconnect (MACD) service requests in the world of telecom.
Streamlining MACD operations is vital, but where do you start? MACDs touch a variety of enterprise mobility management areas, including:
Procuring devices
Determining approved devices and accessories
Overseeing inventory
Adding/terminating lines
Changing features
Onboarding employees
Streamlining logistics
Managing device turnover
Accommodating employee travel
Matching devices to job functions
Monitoring policies
Analyzing device data and usage behavior
The task list is long, and the impact is significant. It can be overwhelming to handle all those requests while trying to keep your business sailing smoothly. You can’t simply “set and forget” MACD activity – it’s tedious and ongoing. For this reason, in addition to many others, companies often outsource MACD management to a managed mobility service provider like Advantage.
Let’s dive deep into the benefits of outsourcing MACD management and how it can bring some much-needed relief to your daily IT operations.
Ordering and provisioning management include a lot of tasks and processes – that is, if you’re doing it correctly. Many businesses focus only on the “A” in MACD, adding connectivity services as needed. In this situation, your business might be functioning OK, but you might be throwing a lot of money out the window by having a lot of unused physical assets lying around collecting dust and posing security risks, or by overpaying for bandwidth you don't actually need. Outsourcing can address the complete management from end to end.
For IT leaders, here are a few other benefits of outsourcing MACD operations:
The No. 1 reason to tap a partner for outsourced MACD management is the expertise. Keeping up with service and device changes is a complex task that can be streamlined by a partner with the proper background and software solutions.
Managing MACDs can take a lot of time for your team if your network is sizable and/or distributed across multiple regions. Outsourcing MACD management enables your team to prioritize other tasks.
MACDs are tedious and endless, making this area of connectivity management more prone to error without systems and checks and balances in place.
MACDs are especially time-consuming if your business uses multiple service providers. The time and effort of managing MACDs is compounded when you must go to one vendor portal for some tasks and another for others. And, if you have a large footprint, perhaps you’ll need to access a third or fourth portal. Outsourcing provider management to a partner like Advantage, for example, gives you access to our centralized portal to better manage these relationships.
Juggling carriers becomes increasingly difficult when they’re international. Managed service providers (MSPs) like Advantage with international expertise can streamline your international MACD processes.
When an outsourced MMS provider can focus on assigning inventory to the correct employee in the appropriate departments or business units, you can push expenses back into proper cost centers.
MACD experts can easily onboard employees, automating certain pieces of the process and ensuring the appropriately configured network solutions are enabled more quickly.
An MSP like Advantage can provide a customizable catalog that enforces role and level approval processes that align with corporate policies. It also can give the employee more visibility into the process.
Advantage, for example, provides a fully automated, zero-touch order management process and an easy-to-use interface.
Unused and excess devices present a security risk because even though they might have been shoved in a drawer, they still contain data that could endanger the user or the company if compromised. Outsourcing MACD management to the experts ensures a tighter hold on your inventory and these unused devices.
Buttoning up the MACD process will also help streamline your logistics process. Advantage provides APIs for proactive portal updates so you always know the status of orders, contracts, and mobile device shipments.
APIs are just the tip of the iceberg when it comes to automation and integration. MSPs should be able to provide advanced integrations to add efficiencies to the processes surrounding MACD management.
Working with a partner like Advantage gives you visibility and control in a single pane of glass through our proprietary portal – even with multiple providers and countries.
Using a partner for MACD management should provide you with significantly more data visibility and analysis capability than you had previously. Advantage, for example, offers granular data mining ability to help with administration and management decisions.
Outsourcing MACD management to an expert partner will maximize cost control by providing additional visibility, correctly allocating cost, and appropriately accounting for each solution within your company's connectivity ecosystem.
The benefits of outsourcing MACD management are many, but the real win is finding a partner that can optimize your connectivity lifecycle strategy. The experts at Advantage can help you manage all the moving parts and control inventory, access, and cost like never before, avoiding choppy waters.
Want to learn how Advantage can support your MACD service requests and optimize your management processes? Connect with our team today.