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Voice & Unified Communications

Despite the steady increase in the number of ways we communicate, voice communications remains an essential capability for every organization.

 

Voice services range from traditional to leading edge. POTS lines still require management and financial resources. Teleconferencing, call centers, PRIs, and SIP Trunks make the number of choices greater, and the need for expertise critical. Advantage is your partner in mastering voice services.

Many clients are choosing Hosted VoIP/Unified Communications, which delivers an enterprise-class voice capability as a cloud service. The system infrastructure is located in a secure, managed facility while your organization maintains control over ongoing service changes. A hosted voice service enables integration to other core applications such as CRM and email while providing your customers with the level of service they increasingly expect.

 
 

TRADITIONAL VOICE

  • DID Trunking

  • Integrated T1

  • ISDN BRI

  • ISDN PRI

  • Long Distance

  • POTS

  • Toll Free

COLLABORATION

  • Chat

  • Conferencing - Audio

  • Conferencing - Audio and Web

  • Conferencing - Video

  • Conferencing - Web

  • Office 365

  • Skype for Business

  • UCaaS

 
 

VOICE-OVER-IP

  • Hosted Call Center

  • Hosted VoIP

  • Integrated T1

  • SIP Trunking

  • VoIP Contact Center

CONTACT CENTER / CALL CENTER

  • ACD

  • Auto Attendent

  • Call Recording

  • Cloud Contact Center

  • Hosted Call Center

 

SOME KEY UNIFIED COMMUNICATIONS BENEFITS

 

Minimal Upfront Costs
Turn your capital expense into an operating expense

Limitless Scalability 
Easily scale your system

Increased Operational Efficiency
Advanced features to increase productivity, providing increased network uptime and faster issue resolution

Built-in Disaster Recovery
Redundant clusters and functionality to take your communications anywhere

System Manageability
Keep admin controls while outsourcing the management and maintenance

 

Contact Us to Discuss Your Options