SENIOR PROJECT MANAGER - IT & TELECOM
Advantage Communication Group, a leading technology sourcing advisor for business customers worldwide, is looking for a Senior Project Manager to track, coordinate, escalate and report on the installation of complex voice, data and cloud network services.
The Project Manager will liaise with our Enterprise customers and services providers. The individual will be responsible for managing complex, multi-phase, multi-carrier, multi-technology projects. Our customers are transforming their data and voice networks, adding security and moving to cloud services. You will make those transitions as seamless as possible!
Work in partnership with Sales to ensure a smooth transition to the implementation phase of the engagement.
Conduct welcome calls with customers to outline key milestones, review products/services, assess project requirements and special needs.
Chair structured project process meetings with formal Agendas and Minutes to formally document all aspects of the project.
Ensure Sales is aware of any escalations or issues with the project.
Communicate with customer’s senior level management project status, conflicts and other implementation constraints.
Interface directly with service provider provisioning teams to ensure delivery of services.
Manage service provider delivery intervals, processes & escalate accordingly.
Interface directly with customers and service providers on routine status calls.
Maintain and continually update your order management and service provider records in our proprietary CRM (Command Center)
Simultaneously manage multiple project installations.
Introduce and onboard our customers to Command Center.
Deliver a superior implementation experience for our customers.
Experienced project manager (5+ years)
Excellent time management and interpersonal skills required
Superior written and oral communication skills
Telecom industry experience– data, voice, cloud, international and expense management
Previous experience working with CLECs, agents, carriers, MSPs required
High degree of initiative
Ability to self-manage with minimal supervision
Develop and deliver progress reports, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
Deliver appropriate and effective executive level communication
Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint. Experience presenting to stakeholders and / or Senior Leadership
Experience with process improvement initiatives, a plus
Reports to Director, Customer Care
Long Island, New York OR
East Windsor, New Jersey
Salary, bonus & benefits commensurate with experience and achievement
For more information, please email Careers@advantagecg.com
Advantage Communications is dedicated to equal opportunity employment without regard to race, religion, gender, sexual orientation, gender identity, national origin, age, veteran or disabled status, or any other basis protected by local, state or federal law.