ETS (formerly Capstar Learning) is a leading provider of competency assessment, learning and measurement solutions to corporations, national associations and government agencies. They must securely deliver an average of 10 million exams per year to people who are seeking to improve their lives. People taking tests want a reliable, convenient and hassle-free experience. ETS serves as an industry gatekeeper, ensuring that people earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through their doors.
With decades of expertise in test development and delivery, ETS helps organizations create and deliver exam programs that accurately measure the skills, knowledge and abilities they need to measure.
ChallengeThis rapidly evolving business managed through a period of rapid organic growth as well as frequent mergers and acquisitions that presented cost challenges and opportunities. They set goals to cut costs by a minimum of 20% of an annual telecom spend of almost $2M, reduce the number of bills from over 500 to less than 20, and rationalize hundreds of terms and rates to less than 10.
SolutionAdvantage began a collaborative effort with the ETS team to understand the business direction and objectives. The integrated team established regular checkpoints with frequent open communication and feedback. Advantage created weekly executive reports to review status and gain approval on important issues and decisions. Next we created a master inventory by location and provider of all voice and data services. Leveraged billing agents to cut local costs, eliminate long distance charges, and rationalize billing to single billing platforms. Advantage delivered a business case, program management, provisioning and migration support, and post-migration financial analysis to measure and monitor results.
The effort occurred during several corporate actions – including M&A, opening new test centers, and converting several offices to test centers.
ResultsETS was able to recognize these benefits on an accelerated schedule.
Cost Reduction – over $500k in annual savings (34%)
Process Improvement — reduced number of bills from over 500 per month to fewer than 15, rationalized hundreds of rates and terms down to 5 sets of terms and conditions
Risk Management – successfully migrated 5 voice T’s and 150 toll free numbers without issue or disruption