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PHONE HOTLINE: +1 212.872.1700 E-MAIL: info@advantagecg.com
Platform Demo
PHONE HOTLINE: +1 212.872.1700 E-MAIL: info@advantagecg.com
Platform Demo
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Client Delivery Manager

Feb 8, 2023
New Jersey | New York | Remote

POSITION SUMMARY

The Client Delivery Manager is responsible for the overall health and leadership of the account at the operational level. The Client Delivery Manager will be the main point of contact for client inquiries and act as a liaison with the rest of Advantage to ensure deliverables are met.

To view all job listings, visit advantagecg.com/careers.

RESPONSIBILITIES

•Monitor/Oversee Client Invoice Calendar Queue’s

•Invoice Audits

•Account Level Updates, Disconnects & Past Due Research

•Manage cost allocations based on customer requirements

•Addition/Closure of accounts in Liaison/Command Center

• Client Inquiries & Reporting

•Batch Accounts Payable file creation and submission to clients

•Monthly/Weekly/Bi-weekly client conference call/meetings

•Client Quarterly/Semi-Annual Account Review

•Key Performance Indicators Review

•Staging and Enhancement Testing

•Command Center Training

•Client exception/One-off handling

QUALIFICATIONS

•Bachelor's Degree in appropriate field of study or equivalent work experience.
•Experience in a telecommunications industry is a requirement
•3 + years’ experience in telecom billing, inventory and/or expense management.•3 to 5 years’ experience in customer service or support roles, inclusive of interaction with customers, carriers and service providers
•History of successful management of customer calls and inquiries.
•Strong organizational skills with the ability to document activities, anticipate problems, plan schedules and monitor performance per priorities and deadlines.
•Strong analytical and leadership skills.
•Effective communication skills (written and verbal) to properly articulate oneself to management and other partners.
•Able to manage multiple customers simultaneously and switch tasks based on shifting priorities.
•Ability to present professional demonstrations at all levels competently and confidently.
•Knowledge of basic accounting a plus•Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint.

Compensation Range:  $60,000-$75,000 per year

Advantage provides salary & benefits commensurate with experience and achievement.

Email careers@advantagecg.com to apply.

ABOUT US

OUR MISSION AND VISION

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