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TECHNICAL WRITER

March 24, 2022
New York | New Jersey | Remote

WHAT DOES IT TAKE?

Advantage Communication Group, a leading technology sourcing advisor for business customers worldwide. We are seeking a Technical Writer with proven experiences in software and business process documentation. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

RESPONSIBILITIES

  • Document complex business processes according to Company standards
  • Be present (onsite or via phone conference) to capture process details as presented during meetings.
  • Communicate effectively to direct management and speak to the progress of a project at any given time.
  • Work closely with the team to ensure accuracy of workflows and diagrams.
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
  • Develop comprehensive content for our knowledge base that meets organizational standards.
  • Independently gather information to develop, organize, and write procedures,  technical specifications, and process articles.
  • Evaluate current content and develop innovative approaches for improvement

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EXPERIENCE

  • Experience creating technical content aimed at internal and external users of Web-based SAAS application. 
  • Experience with Business Process Mapping Notation or similar frameworks for documenting business processes 
  • IT and or telecommunications experience a plus 
  • Experience producing documentation in an Agile environment. 
  • Experience developing or defining a style guide, which is also listed above under responsibilities. 
  • Extensive experience with documentation tools, including:
    • Microsoft Office suite including Visio 
    • Adobe Technical Communications Suite (Framemaker and Robohelp) 
  • Experience with SharePoint content management using Wiki, Document libraries, and metadata management. 
ABOUT US

OUR MISSION AND VISION

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QUALIFICATIONS

•   Bachelor's Degree in an appropriate field of study or equivalent work experience.
•   Experience writing documentation and procedural materials for multiple audiences.
•   Experience working with knowledgebase applications and writing content in article format.
•   Software documentation experience.
•   5-7 years’ experience as a technical writer in telecom and technology.
•   Excellent listening and writing ability demonstrated by ability to accurately document information provided verbally.
•   Strong communication and organizational skills, as well as impeccable attention to detail.
•   Strong professional and interpersonal skills.
•   Ability to work in a fast-paced, high-volume work environment.
•   Experience using HelpJuice knowledgebase application is a plus.

Advantage provides salary & benefits commensurate with experience and achievement.

Email careers@advantagecg.com to apply and please provide 3-5 writing samples.
To view all job listings, visit advantagecg.com/careers.