TECHNICAL WRITER
WHAT DOES IT TAKE?
Advantage Communication Group, a leading technology sourcing advisor for business customers worldwide. We are seeking a Technical Writer with proven experiences in software and business process documentation. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
RESPONSIBILITIES
- Document complex business processes according to Company standards
- Be present (onsite or via phone conference) to capture process details as presented during meetings.
- Communicate effectively to direct management and speak to the progress of a project at any given time.
- Work closely with the team to ensure accuracy of workflows and diagrams.
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
- Develop comprehensive content for our knowledge base that meets organizational standards.
- Independently gather information to develop, organize, and write procedures, technical specifications, and process articles.
- Evaluate current content and develop innovative approaches for improvement
EXPERIENCE
- Experience creating technical content aimed at internal and external users of Web-based SAAS application.
- Experience with Business Process Mapping Notation or similar frameworks for documenting business processes
- IT and or telecommunications experience a plus
- Experience producing documentation in an Agile environment.
- Experience developing or defining a style guide, which is also listed above under responsibilities.
- Extensive experience with documentation tools, including:
- Microsoft Office suite including Visio
- Adobe Technical Communications Suite (Framemaker and Robohelp)
- Experience with SharePoint content management using Wiki, Document libraries, and metadata management.
OUR MISSION AND VISION
QUALIFICATIONS
• Bachelor's Degree in an appropriate field of study or equivalent work experience.
• Experience writing documentation and procedural materials for multiple audiences.
• Experience working with knowledgebase applications and writing content in article format.
• Software documentation experience.
• 5-7 years’ experience as a technical writer in telecom and technology.
• Excellent listening and writing ability demonstrated by ability to accurately document information provided verbally.
• Strong communication and organizational skills, as well as impeccable attention to detail.
• Strong professional and interpersonal skills.
• Ability to work in a fast-paced, high-volume work environment.
• Experience using HelpJuice knowledgebase application is a plus.
Advantage provides salary & benefits commensurate with experience and achievement.
Email careers@advantagecg.com to apply and please provide 3-5 writing samples.
To view all job listings, visit advantagecg.com/careers.