Customer Success Story

MULTI-CAMPUS COLLEGE REDUCES TELECOM EXPENSES BY 48%, WHILE INCREASING NETWORK REDUNDANCY AND VISIBILITY

 

 
 

CUSTOMER PROFILE

• Nationwide College System
• 24 campuses in 11 states
• $7.3 Million in annual telecom billing

 

CHALLENGES

• Disparate IT infrastructure landscape
• Receive 280 invoices from 24 different providers each month
• Minimal visibility into network performance and costs
• IT Department reorganization resulted in budget and headcount reduction

 


SOLUTION

The Advantage team analyzed all 280 monthly invoices and service records from 24 different providers to get an accurate inventory and cost breakdown for all existing voice, data and conferencing services at each location. The team then segmented the project into four tracks of work, based on product type (Conferencing, POTS/Broadband, Data/MPLS, Voice) and solicited proposals from a variety of providers that could offer consistent, state-of-the art services with improved functionality across all locations at competitive rates with minimal service interruption. After reviewing the proposals, the team identified options that addressed all of the Clients functional, technical and financial needs, developed detailed cost/savings and business driver analyses for each and presented them to the customer for consideration.


IMPLEMENTATION

Once the Client selected the proposals of interest, the Advantage Project Management team went to work. Leveraging Advantage’s existing relationships with the selected providers - CenturyLink for MPLS and voice; Spectrotel for POTS and Broadband, and Level3 for conferencing - the team jointly developed a phased implementation plan, complete with estimated installation and savings timelines and risk mitigation activities.  This focused approach would help keep the workload at a manageable level while prioritizing projects based on savings, risk and timeframe.